Adding/Removing Contacts for Alerts

Adding/Removing Contacts for Alerts

The bottom right widgets in the location dashboard screen allow you to enter contact information to receive alerts about any device alarms. You can enter up to 4 contacts (emails & phone numbers). Ensure the “+1” is included before the phones area code or "+33" in Spain.


  1. To enter a number or email, simply click on the widget and enter the contact info, then click the check mark to the right to save the info.
    1. You will receive a confirmation text/email once you enter your contact information. If you do not receive this confirmation, double check your entry and ensure it is correct and the correct channels are enabled.

  1. To remove a number or email, click the edit pencil, delete the number, and click save.
  2. Toggle the sliders to choose which alerts to receive (SMS or Calls) – Same for Email Alerts 
    1. All alert channels (SMS, Calls, Emails) are toggled ON by default.


Check out our video guide on YouTube for this section: Adding/Removing Contacts
    • Related Articles

    • Can more than one person get the alerts?

      Yes, any individual with a completed contact field and alerts turned on will receive the alert. A total of four emails and four phone numbers can be entered.
    • Cold Chain Monitoring Documentation

      Online Video Tutorial: Administrator Functionality When first viewing the overall dashboard, it will look like the image below. You will be able to see the list of all entities/locations that are associated with the administrator account. Each widget ...
    • Getting Started with 7shifts

      Introduction To connect your 7shifts account with the Cold Chain Dashboard and receive temperature alerts in your Manager Logbook, you will need to enter 3 different ID's from your 7shifts account into the appropriate fields on the dashboard. As you ...
    • Getting Started with ECFD

      Early Catastrophic Failure Detection (ECFD) What is ECFD? The Early Catastrophic Failure Detection (ECFD) utilizes statistical data analysis to identify issues early. Upon detecting an issue, a Warning will be triggered, providing details about the ...
    • Can your temperature monitoring solution accommodate for defrost cycles?

      Yes! Our system includes a 2-hour delay window to account for defrost cycles, ensuring you won't receive alerts during this period.