Adding/Removing Contacts for Alerts
The bottom right widgets in the location dashboard screen allow you to enter contact information to receive alerts about any device alarms. You can enter up to 4 contacts (emails & phone numbers). Ensure the “+1” is included before the phones area code or "+33" in Spain.
- To enter a number or email, simply click on the widget and enter the contact info, then click the check mark to the right to save the info.
- You will receive a confirmation text/email once you enter your contact information. If you do not receive this confirmation, double check your entry and ensure it is correct and the correct channels are enabled.
- To remove a number or email, click the edit pencil, delete the number, and click save.
- Toggle the sliders to choose which alerts to receive (SMS or Calls) – Same for Email Alerts
- All alert channels (SMS, Calls, Emails) are toggled ON by default.
Related Articles
Will contacts continue to receive alerts if an alarm has not been acknowledged?
No, all contacts will only receive the one alert. The alarm will continue to be displayed in the alarms tab on the dashboard however it will not send out the alerts again. With the new dashboard Luc is working on additional alerts will be sent out if ...
Is there a way to customize escalating alerts?
As of right now, escalating alerts are not supported. When an alarm is issued, all the contacts will be once at the same time. We will be switching to a new software platform this year that will offer several additional features including escalating ...
How do I turn off alerts while I am away on holidays?
Navigate to and open your location in the dashboard. Locate where the contacts are listed. Click on the pencil icon. for an email contact, toggle off "Email Alerts" and for a phone contact, toggle off "SMS Alerts" and "Call Alerts". Lastly, click ...
Can the two-hour delay on alarms be removed?
The two-hour delay is in place to account for defrost cycles. Sensors can be changed (by RCI) from the two-hour delay to immediate alarms for specific cases (i.e., sensors located near the IT rack).
Cold Chain Monitoring Documentation
Online Video Tutorial: Administrator Functionality When first viewing the overall dashboard, it will look like the image below. You will be able to see the list of all entities/locations that are associated with the administrator account. Each widget ...