Can more than one person get the alerts?

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• Adding/Removing Contacts for Alerts

  The bottom right widgets in the location dashboard screen allow you to enter contact information to receive alerts about any device alarms. You can enter up to 4 contacts (emails & phone numbers). Ensure the “+1” is included before the phones area ...

• Will contacts continue to receive alerts if an alarm has not been acknowledged?

  No, all contacts will only receive the one alert. The alarm will continue to be displayed in the alarms tab on the dashboard however it will not send out the alerts again. With the new dashboard Luc is working on additional alerts will be sent out if ...

• Is there a way to customize escalating alerts?

  As of right now, escalating alerts are not supported. When an alarm is issued, all the contacts will be once at the same time. We will be switching to a new software platform this year that will offer several additional features including escalating ...

• How do I turn off alerts while I am away on holidays?

  Navigate to and open your location in the dashboard. Locate where the contacts are listed. Click on the pencil icon. for an email contact, toggle off "Email Alerts" and for a phone contact, toggle off "SMS Alerts" and "Call Alerts". Lastly, click ...

• Are defrost cycles going to trigger alerts?

  No, the system includes a 2-hour delay window to account for defrost cycles. An alert will only be issued if the temperature remains outside the set range for more than 2 hours.