Are defrost cycles going to trigger alerts?
No, the system includes a 2-hour delay window to account for defrost cycles. An alert will only be issued if the temperature remains outside the set range for more than 2 hours.
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Adding/Removing Contacts for Alerts
The bottom right widgets in the location dashboard screen allow you to enter contact information to receive alerts about any device alarms. You can enter up to 4 contacts (emails & phone numbers). Ensure the “+1” is included before the phones area ...
Can more than one person get the alerts?
Yes, any individual with a completed contact field and alerts turned on will receive the alert. A total of four emails and four phone numbers can be entered.
Is there a way to customize escalating alerts?
As of right now, escalating alerts are not supported. When an alarm is issued, all the contacts will be once at the same time. We will be switching to a new software platform this year that will offer several additional features including escalating ...
How do I turn off alerts while I am away on holidays?
Navigate to and open your location in the dashboard. Locate where the contacts are listed. Click on the pencil icon. for an email contact, toggle off "Email Alerts" and for a phone contact, toggle off "SMS Alerts" and "Call Alerts". Lastly, click ...
Why are the thresholds set so close to the temperature data? (Grocery)
Thresholds are positioned near the majority of the data to account for the two-hour delay in alarms, ensuring timely alerts if something goes wrong. If the thresholds are set too far from the data, an alarm might not be triggered in time to save the ...