Do the data points represent the average temperature over the hour?

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• Why are the thresholds set so close to the temperature data? (Grocery)

  Thresholds are positioned near the majority of the data to account for the two-hour delay in alarms, ensuring timely alerts if something goes wrong. If the thresholds are set too far from the data, an alarm might not be triggered in time to save the ...

• Are the sensors always monitoring the temperature?

  The TxH sensors monitor for temperature every 60 seconds to prevent product loss using accurate, real-time data. Temperature readings are transmitted to the dashboard every hour as long as they remain within the set temperature threshold range. ...

• Why haven't I received an alert when the temperature has already been above the high temperature threshold for an hour?

  For units in restaurants and grocery stores an alarm will not be immediately be issued when a temperature crosses the high threshold. An alert will only be sent out if the temperature remains above the set high threshold for two hours. This two-hour ...

• On the temperature chart, how do I zoom back out on the data once I have zoomed in?

  To return to the original view on the temperature chart after zooming in, simply double-click on the chart. Additionally, you can adjust the date range for the data being displayed in the top right-hand corner of the screen. Clicking on the clock ...

• How often is data updated on the dashboard?

  Our devices have a standard once-per-hour uplink time, where stored data is sent from the Gateway to the Cloud Dashboard. In the case of detecting out-of-range temperatures, data transmission becomes more frequent. Users have the flexibility to ...