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• What happens to my data when the internet goes out?

  Our devices will still transmit data to the Gateway during internet outages. The Gateway will store the data until the internet connection resumes.

• Getting Started with 7shifts

  Introduction To connect your 7shifts account with the Cold Chain Dashboard and receive temperature alerts in your Manager Logbook, you will need to enter 3 different ID's from your 7shifts account into the appropriate fields on the dashboard. As you ...

• Do your temperature & humidity devices require re-calibration?

  No, our devices are pre-calibrated to NIST standards and are lab-guaranteed for 5-10 years depending on their application.

• How often is data updated on the dashboard?

  Our devices have a standard once-per-hour uplink time, where stored data is sent from the Gateway to the Cloud Dashboard. In the case of detecting out-of-range temperatures, data transmission becomes more frequent. Users have the flexibility to ...

• Why haven't I received an alert when the temperature has already been above the high temperature threshold for an hour?

  For units in restaurants and grocery stores an alarm will not be immediately be issued when a temperature crosses the high threshold. An alert will only be sent out if the temperature remains above the set high threshold for two hours. This two-hour ...