How difficult is it to set-up the gateway?
Easy! Typical set-ups can be done in less than 5 minutes, all you need is power and internet!
Steps:
- Power the Gateway by plugging it into an outlet using the DC power adapter (provided), or over a POE (power over ethernet) connection if available.
- Once powered on, simply connect the Gateway to the internet using an ethernet cord (provided).
- Head over to the Dashboard to check the Gateway’s connection status. The Gateway will show up as “online” when it is on and connected.
Related Articles
What should I do if my gateway goes offline?
Disconnect the gateway (both ethernet and power if applicable) and allow it to rest for a few minutes. Reconnect the gateway and wait for a few minutes. This should reset the gateway and restore its connection. Here are some additional ...
Why are the thresholds set so close to the temperature data? (Grocery)
Thresholds are positioned near the majority of the data to account for the two-hour delay in alarms, ensuring timely alerts if something goes wrong. If the thresholds are set too far from the data, an alarm might not be triggered in time to save the ...
On the temperature line graph, when the temperature crosses outside the set thresholds, does the colour of the line change?
The colors displayed on the chart remain unchanged regardless of whether the temperature is within the threshold range. A temperature outside the set range is visually indicated by the light blue temperature line rising above the red line (high ...
Do the data points represent the average temperature over the hour?
No, the data points represent the temperature at that time. Sensors sample the temperature every minute and if the temperature is within the range of the set thresholds it then reports to the gateway every hour.
If a temperature consistently falls below the low temperature threshold, would you recommend lowering the set threshold?
It depends on the type of product stored in the unit. For frozen products, lowering the temperature threshold is acceptable. However, for produce, you generally shouldn't decrease the low threshold too much, as freezing the product can cause damage ...