Is there a way to customize escalating alerts?
As of right now, escalating alerts are not supported. When an alarm is issued, all the contacts will be once at the same time. We will be switching to a new software platform this year that will offer several additional features including escalating alarms and consecutive alerts.
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Adding/Removing Contacts for Alerts
The bottom right widgets in the location dashboard screen allow you to enter contact information to receive alerts about any device alarms. You can enter up to 4 contacts (emails & phone numbers). Ensure the “+1” is included before the phones area ...
Is there a way to choose which locations alert which users?
Yes, we do have the capability to separate devices and customize access permissions for each sensor. Currently, adjusting locations and access permissions must be done internally here at RCI, however the new software platform will allow for this ...
Can more than one person get the alerts?
Yes, any individual with a completed contact field and alerts turned on will receive the alert. A total of four emails and four phone numbers can be entered.
How do I turn off alerts while I am away on holidays?
Navigate to and open your location in the dashboard. Locate where the contacts are listed. Click on the pencil icon. for an email contact, toggle off "Email Alerts" and for a phone contact, toggle off "SMS Alerts" and "Call Alerts". Lastly, click ...
Will contacts continue to receive alerts if an alarm has not been acknowledged?
No, all contacts will only receive the one alert. The alarm will continue to be displayed in the alarms tab on the dashboard however it will not send out the alerts again. With the new dashboard Luc is working on additional alerts will be sent out if ...