What should I do if my gateway goes offline?

What should I do if my gateway goes offline?

  1. Disconnect the gateway (both ethernet and power if applicable) and allow it to rest for a few minutes.
  2. Reconnect the gateway and wait for a few minutes. This should reset the gateway and restore its connection.

Here are some additional troubleshooting tips:

  • Check if the gateway has been relocated.
  • Ensure there are no obstructions or coverings affecting the gateway.
  • Verify that the gateway is properly plugged in and powered.
  • Look at the status indicator on the top of the gateway:
  • A steady blue light indicates an online/established internet connection.
  • A flashing red light indicates an offline status or inability to establish an internet connection.
  • Ensure the antenna is pointing upward.
  • If necessary, reach out to your IT department (for ethernet gateways) to ensure it hasn't been blocked on your network.

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