1. Disconnect the gateway (both ethernet and power if applicable) and allow it to rest for a few minutes.
2. Reconnect the gateway and wait for a few minutes. This should reset the gateway and restore its connection.

Here are some additional troubleshooting tips:

• Check if the gateway has been relocated.
• Ensure there are no obstructions or coverings affecting the gateway.
• Verify that the gateway is properly plugged in and powered.
• Look at the status indicator on the top of the gateway:

• A steady blue light indicates an online/established internet connection.
• A flashing red light indicates an offline status or inability to establish an internet connection.

• Ensure the antenna is pointing upward.
• If necessary, reach out to your IT department (for ethernet gateways) to ensure it hasn't been blocked on your network.