Why haven’t I received an account activation email?

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• How do I login to my dashboard account?

  Visit the RCI website at rivercityinnovations.ca and click "Dashboard Login" on the top right corner. Login using your email (email is case sensitive, enter using all lowercase) and password.

• Why haven't I received an alert when the temperature has already been above the high temperature threshold for an hour?

  For units in restaurants and grocery stores an alarm will not be immediately be issued when a temperature crosses the high threshold. An alert will only be sent out if the temperature remains above the set high threshold for two hours. This two-hour ...

• Will all the contacts entered receive an alert at the same time?

  Yes, should an alarm be triggered, all email and phone contacts entered will receive an alert at the same time.

• Cold Chain Monitoring Documentation

  Online Video Tutorial: Administrator Functionality When first viewing the overall dashboard, it will look like the image below. You will be able to see the list of all entities/locations that are associated with the administrator account. Each widget ...

• How do I turn off alerts while I am away on holidays?

  Navigate to and open your location in the dashboard. Locate where the contacts are listed. Click on the pencil icon. for an email contact, toggle off "Email Alerts" and for a phone contact, toggle off "SMS Alerts" and "Call Alerts". Lastly, click ...