Why haven't I received an alert when the temperature has already been above the high temperature threshold for an hour?
For units in restaurants and grocery stores an alarm will not be immediately be issued when a temperature crosses the high threshold. An alert will only be sent out if the temperature remains above the set high threshold for two hours. This two-hour delay is in place to account for defrost cycles and therefore thresholds must be set with this in mind. Sensors can be changed (by RCI) from the two-hour delay to immediate alarms for specific cases.
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Why haven’t I received an account activation email?
Account activation emails are sent once all equipment is shipped. If you have received your equipment and still do not see an email, double check that the email address is the same as the one provided to RCI. If you still do not see an account ...
If a temperature consistently falls below the low temperature threshold, would you recommend lowering the set threshold?
It depends on the type of product stored in the unit. For frozen products, lowering the temperature threshold is acceptable. However, for produce, you generally shouldn't decrease the low threshold too much, as freezing the product can cause damage ...
Are the sensors always monitoring the temperature?
The TxH sensors monitor for temperature every 60 seconds to prevent product loss using accurate, real-time data. Temperature readings are transmitted to the dashboard every hour as long as they remain within the set temperature threshold range. ...
On the temperature line graph, when the temperature crosses outside the set thresholds, does the colour of the line change?
The colors displayed on the chart remain unchanged regardless of whether the temperature is within the threshold range. A temperature outside the set range is visually indicated by the light blue temperature line rising above the red line (high ...
Do the data points represent the average temperature over the hour?
No, the data points represent the temperature at that time. Sensors sample the temperature every minute and if the temperature is within the range of the set thresholds it then reports to the gateway every hour.